The Nigeria Immigration Service (NIS) has reassured the public of its commitment to excellent customer service delivery.
The assurance was given during a programme held by the service to commemorate the 2026 International Customer Service Week.
The The three-day event which lasted from Wednesday, October 28 to Friday, 30, 2026, with the theme, “Going the Extra Mile – Creating a Lasting Smile,” featured activities aimed at promoting service excellence, professionalism and improved customer relations across the Service.
In her address at the closing of event the Comptroller-General of Immigration Service, CGI Kemi Nanna Nandap, pcc, fsmn, emphasised the need to entrench excellent customer service in the Service’s daily operations, stressing professionalism, timely Service Delivery, prompt complaint resolution and respectful treatment of customers. She reaffirmed ongoing reforms to improve customer satisfaction and Hostmanship, while charging officers to uphold integrity, eliminate unnecessary delays and make customer satisfaction a key performance benchmark.
Also in her remarks at the event The Head of Operations, SERVICOM, Presidency, Mrs Ngozi Akinbodewa, commended the Service for evolving its Servicom Unit , noting that this year’s Customer Service Week marks a critical step towards sustaining citizen-focused Service Delivery in line with global best practices. She added that the international event provides an opportunity to recognise employees who go the extra mile in exceeding expectations and meeting customer needs.
In his Speech, the SA-CGIS on SERVICOM, Deputy Comptroller of Immigration, DCI AM Abubakar, highlighted the importance of accountability, responsiveness and adherence to service standards, urging officers to continually improve their conduct and prioritise customer satisfaction in the discharge of their duties.
A statement by the spokesperson of the service, Akinlabi Akinsola, a Deputy Comptroller of Immigration (DCI) said the closing event also featured award presentations to deserving officers, recognising their outstanding contributions to customer satisfaction and service excellence.
The Service reaffirms its commitment to efficient, professional and technology-driven Service Delivery, improved customer satisfaction and the entrenchment of Hostmanship in the discharge of its core mandates of Border Security and Migration Management in support of National Security.
