The travel plans of thousands of passengers of Delta Air Line across many of its routes have disrupted as a result of an outage on its system
A statement from the airline’s website said that about 300 of its 1800 daily flights had been affected by the system wide outage travel
The airline has however rescheduled flights for their numerous passengers who are affected by the disruption even as it gave palliative measures to ameliorate the impact of the disruptions might have on them
“If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through the following destination(s) on Delta, Delta Connection®, or Delta-coded flights during the specified time periods listed below.
“You may go to My Trips to rebook. You may also contact Reservation Sales to make changes to your itinerary. Due to the heavy volume of calls, you may experience a busy signal and longer than expected wait times,” .
For those rescheduling their flights beyond August 12 it advised, “When rescheduled travel occurs beyond August 12, 2016, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity”
Given conditions and restrictions on palliatives offered, the airline said, “Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.”
