Stakeholders in the aviation industry in Nigeria have been tasked to make conscious effort at studying, imbibing and implementing the areas related to their respective responsibilities to ensure quality service delivery in the sector.
The reminder was given on Wednesday by the Managing Director of Federal Airports Authority of Nigeria (FAAN) Engr. Saleh Dunoma at an event held in Lagos to formally launch the Reviewed Service Charter of Servicom at FAAN.
Dunoma who was represented by the authority’s Director of Engineering Services, Engineer Nurudeen Daura stated that FAAN is a customer-centric organisation that is totally committed to delivering quality services to her esteemed customers.
He described the service charter as a service level agreement that ensures that standards are upheld and sustained, whilst providing an opportunity to authority’s customers to report any service failure within the value chain.
Appreciating the Servicom office both at the Presidential and organisational level for a job well done, The FAAN boss charged all stakeholders to make conscious effort at studying, imbibing and implementing the areas pertaining to their respective responsibilities.
The event climaxed with the presentation/launching of the charter by the Head of the Presidential Servicom Office, Mrs. Nnenna Akaji Emele, who paid glowing tributes to the dedication and commitment of the FAAN Servicom team towards ensuring a successful completion of the task.
Emele enjoined other agencies to emulate FAAN and deliver their Charters too, as required by the provisions of the law setting up Servicom.
In attendance at the event were the Authority’s Directors of Commercial & Business Development, Sadiku Rafindadi, Airport Operations, Rabiu Yadudu, Human Resources & Administration, Honorious Anozie, Finance & Accounts, Nike Aboderin, Company Secretary/Legal Adviser, Clifford Omozhegian, General Managers from the authority and Airport Manager, Murtala Muhammed Airport (MMA).
Also in attendance were Servicom Nodal Officers from Nigerian Airspace management Agency (NAMA), Nigerian Civil Aviation Authority (NCAA) Accident Investigation Bureau ,( AIB),Nigerian Meteorological agency ( NIMET) Nigerian Inland Water Authority (NIWA) Nigerian railway Corporation ,(NRC) Nigerian Ports Authority (NPA), Heads of government agencies, representatives of airlines and the banking community.
