For demonstrating high level integrity and professionalism with the discovery of valuables forgotten onboard their aircraft, the security team of Dana Air is fast becoming the toast of air passengers in Nigeria.
This was confirmed by the Media and Communications Manager of the airline, Kingsley Ezenwa over the weekend.
Ezenwa, in a statement made available to africanbusinesstravel.com.ng, said, ‘we are not surprised by the recent commendations that our security team has been getting on their constant display of integrity and professionalism on and off the job.
‘’There have been many cases of lost and recovered items like phones, ipads, huge sums of money, Nigerian passports with valid visas and lots of valuable items. We have also returned a lot of missing foreign and Nigerian passports to the immigration, embassies and even sometimes call the owners in the cases where we are able to track the passenger’s booking with authentic details. This is also one of the reasons we advise passengers to enter their correct details when booking.’’
Recently, a passenger on one of our flight from Abuja to Lagos left a bag containing $5,000 and some other valuables. On getting to Victoria Island, he noticed he wasn’t with the bag and dashed back to the airport, met the security team who confirmed the item was found. He proved ownership of the item; completed necessarily documents and got his missing item back immediately.
He thanked the security team for displaying a high level of integrity and professionalism in handling an issue that involved hard currency. He also appreciated the staff for proving all the negative things they hear about Nigerians wrong.
Another passenger, Musa Anasemi, who forgot a Nigerian passport with a valid US visa, said he didn’t have an idea where he left the passport, but after about nine days, he decided to check with the airline.
The airline’s image maker said, “He got his passport with gratitude and praises for the airline and the security staff that found the item and declared it”.
Speaking further on why this rare display of integrity and professionalism have become the hallmark of Dana Air security team, Ezenwa said, “We carry out our due diligence in recruitment across board and have invested heavily in training and retraining of staff. We also try our best to keep staff happy in our little way and these are the results.
“We are also glad that our staffs have been able to prove to the world that some of the things they hear about us around the world are actually not true. The safety, comfort andwell-being of our guests will remain a top priority and we will continue to keep the flag flying.’’
According to statistics provided by Nigerian Civil Aviation Authority (NCAA) on the performance of the airline in respect of recovery of missing luggage; in 2018, Dana Air had 34 of its air passengers’ luggage missing with 32 of them recovered between January and December of same yea
The airline’s security team has been commended for not only displaying integrity but for foiling series of security threats to its aircraft.
