The Minister Ministry of Aviation and Aerospace Development, Mr. Festus Keyamo (SAN) has set up a task force to resolve challenges that may arise as airlines operating in the old terminal of Murtala Muhammed International Airport Lagos relocate to the new terminal.
The taskforce has the mandate to address within the shortest possible period, any challenge encountered during the relocation exercise.
A statement by Head Press and Public Affairs
Ministry of Aviation and Aerospace Developmen, Oluseyi Odunayo gave the names of members of the task force as:
Engineer Hassan Musa, (Retired PS and ex-Dir of Dept. of Air Transport Management (Team Leader); Adebayo Oladipo General Manager Aerodrome NCAA; Mr. Collins Mukoro (SA to the Minister of Aviation and Aerospace Development); Mrs. Uyoyou Edhekpo (SA to the Minister of Aviation and Aerospace Development); Mr. Henry Agbebire (SA to the Minister of Aviation and Aerospace Development).
The primary objective of this task force according to the statement is in threefold:
I. Resolve Passenger Concerns: The task force will work diligently towards resolving all concerns raised by passengers regarding congestion, discomfort, and related issues stemming from terminal relocation. We are committed to ensuring that every passenger’s voice is heard and addressed promptly.
II. Minimize Discomfort: Our focus dwells on minimizing any form of discomfort during this transition period. Efforts will be made in streamlining processes at both terminals while closely monitoring operations 24/7. Measures such as enhanced signage, dedicated support staff, improved communication channels will be implemented proactively.
III. Effective Public Communication: We pledge transparency throughout this process by providing regular updates on progress made in addressing concerns arising from airline relocations. FAAN aims at improving public relations strategies through various channels including online platforms and customer service helplines so that you stay informed about developments firsthand
It would be recalled that during the Honourable Minister’s inspection of the Lagos Airport on Thursday August 31 2023, he had given a deadline of October, 1 2023 for the relocation. However, the management of Federal Airports Authority of Nigeria (FAAN) had to fast track the implementation of this directive in response to the recent fire outbreak which raised safety concerns and affected passengers’ facilitation.
The Minister who urged passengers and other stakeholders to be patient and persevere assured that the inconvenience caused by the relocation will soon be resolved.
