The Presidential Enabling Business Environment Council (PEBEC) has declared Nigeria Immigration Service (NIS) as the best performing agency of government in the area of complaints resolution for the Month of August 2022.
This is contained in the recent Monthly Scorecard of the performances of Ministries, Departments and Agencies (MDAs) for August 2022 released by the Enabling Business Environment Secretariat (EBES) of PEBEC.
As part of efforts to eliminate unnecessary bureaucratic processes in the conduct of government business and improve the quality of service delivery, PEBEC introduced platforms through which members of the public could escalate service challenges or failures in any MDA for resolution.
One of such platforms is the reportgov.ng App through which the public could contact MDAs to report cases of service challenge or failure for resolution.
The MDAs are expected to ensure the resolution of any of such complaint (s) received within 72 hours.
It is against this backdrop that PEBEC introduced the Monthly Scorecard to rate MDAs that are resolving complaints satisfactorily and within the stated timeline. Consequently, the consistent and prompt resolution of public complaints by the Service’s SERVICOM Desk and other complaints redress channels has resulted in the recent rating of the Service as the most responsive agency with a 100 percent score for the month of August 2022.
Reacting to the development, the Comptroller General of Immigration Isah Jere Idris expressed appreciation for the efforts of some personnel who have keyed into the ongoing reforms in the service and assured that he will continue to pursue enhanced innovations to ensuring that service seekers on any of the operating windows get appreciable value for their time and resources.
Idris enjoined members of the public to explore available means to notify the Service of any experiences of service failure or proven instances of poor conducts by any personnel for necessary actions.
He however, used the opportunity to appeal to the public to always utilize the online application and payment options for all transactions with the NIS; stressing that the service has no place for cash transactions whatsoever.
It will be recalled that the current rating is the fourth time in this year that the Service has been recognized as the best performing agency by PEBEC haven clinched same in April, May and June.
PEBEC was established by government to drive reform efforts to improve the ease of doing business in Nigeria following the signing of the Executive Order One (1) on May 18, 2017 by the then Acting President, His Excellency, Prof. Yemi Osinbajo SAN.
The Council is currently chaired by the Vice President, other members include ten ministers such as Trade and Investments, Finance, the Head of the Civil Service of the Federation, the Governor of the Central Bank of Nigeria, representatives of the National Assembly, State Governments and the private sector among others.
