Nigerian leading airline for its prompt flight departures and arrivals, Dana Air has tendered its unreserved apologies to its numerous passengers who experienced flight disruptions on Friday and Saturday.
The airline, in a press statement by its Media Communications Manager, Kingsley Ezenwa, said the flight disruptions were caused by the glitches experienced with two of its aircraft in Abuja and Lagos.
Ezwnwa said the airline was compelled to ground both aircraft in line with its strict safety standards and global best practices
“On Friday 18, and Saturday 19, December 2020, 2 of our aircraft became unserviceable in Lagos and Abuja respectively, compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices,” the airline said.
The spokesman reiterated the assurance that Dana Air would not compromise the safety of its passengers and crew under any circumstance.
“While our maintenance team have however been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this.,” Ezenwa insisted.
While it appreciated the disorganization the unanticipated disruptions had caused to the travel plans, meetings and engagements of of the passengers, Dana Air tendered sincere apologies, saying, “This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled”.
To respond to its genuine apologies, the airline has therefore promised to compensate the affected passengers with free tickets or full refunds of their tickets.
“To compensate for this regrettable service failure, we are offering free tickets to all our guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled,” Dana offered.
To ensure the fulfillment of the promised compensation, the airline said: “We advise all our guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport. We will be available on email: contact@flydanaair.com, WhatsApp 07051190363 and all our social media platforms: Facebook, Instagram and Twitter to attend to all requests”.
