Passengers of Delta Air with checked in bags and luggage can now monitor the movement of their belongings through the belly of the airport and from one plane to another courtesy of a new mobile application deplored by airline.
Speaking on the new application, Delta’s senior Vice President, Airlines Operations and airport customer Service, Bill Lentsch said “the new map enhancement builds on Delta’s industry-first, system-wide launch of Radio Frequency Identification (RFID) bag tags and the roll out of RFID tracking technology at 84 airports in the U.S. All domestic stations now offer map view of the bag’s journey and international stations will receive this technology in the coming months.
When a customer wants to see the location of his or her bag on the map, the display starts by showing a zoomed out map of the U.S. as the bag travels from one airport to the next. The map then automatically zooms to airport view and users can follow their bag along its journey via pins, with the last known location identified by a suitcase icon. Tapping any of the pins or the icon will provide additional text information about the location of the bag.
Push notifications will synchronise with the application later this year and offer Delta customers down-to–the-minute updates on their checked baggage.
“We listen to our customers and know they want a simplified mobile experience that puts the control back in their hands,” said Vice President – Global Distribution & Digital Strategy, Rhonda Crawford, “Fly Delta 4.0 automatically updates when your flight details change, keeping customers informed.”
In addition to an enhanced map view for baggage, the Fly Delta app update seamlessly integrates the “Today” view and the customer’s boarding pass into one screen, and the color of the “Today” screen now reflects each customer’s current SkyMiles® Medallion status. Electronic boarding passes now automatically update, that includes seat, gate and flight information.
For those purchasing tickets on mobile, Delta created a more user-friendly experience to make purchasing even faster by eliminating the need to re-verify each leg of the trip while shopping. The airline also fixed bugs and enhanced overall performance of the application.
