Lagos-bound passengers on British Airways flight BA0075 are experiencing delay from London due to system failure from Heathrow airport.
The flight according to the airline website which scheduled to take-off by 11.20a.m., will arrive late today. The system hitch has affected the airline’s flight networks.
The British Airways is apologetic as passenger facilitation is being affected by computer system failure resulting to delays and cancellations of flights from its London (Heathrow and Gatwick) airports.
“We are very sorry to our customers for the disruption to their travel plans,” BA apologized. “We are working as quickly as possible to resolve a systems issue which has resulted in a number of cancellations and delays today.”
The London based airlines said the issue is from its hub (London) with ripple effect on its outstations.
“The issue is affecting our London airports and this is having a knock on effect at some of our out stations,” explained BA through its press office in London. “For your background some of our systems are affected but we are operating with back-up manual systems to keep our flights operating,” BA said.
The airline gave the process of how its management of its customers, saying: “We are offering customers booked to travel on short-haul services departing from Heathrow, Gatwick and London City airports today, the opportunity to rebook to another travel day between August 8-13 2019.”
“Customers whose flights are cancelled are being offered refund or rebook options. Where available we are rebooking customers with other airlines. Water and snacks are being handed out to customers in the terminal.”
