The Federal Government has explained that it has installed the Presidential Enabling Business Environment Council (PEBEC) Report Kiosks and application at the arrival hall of Murtala Muhammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja to encourage private sector to give feedback about their airport and travel experience.
The explanation was given in a statement from the Enabling Business Environment Secretariat and signed by Senior Special Assistant to the President on Industry, Trade and Investment PEBEC Secretary, Dr. Jumoke Oduwole; a copy of which was made available to African Business Travel News (ABTN) on Sunday.
According to the Federal government, “The PEBEC.Report kiosks have been placed in Lagos and Abuja international airports to promote the app and encourage private sector to give feedback about their airport and travel experience. The app is being scaled up to include more MDAs and provide wider coverage.”
It further explained that, “The Kiosks would serve as a self-service terminal, with customer service representatives to promote the PEBEC.Report app. The app is the PEBEC’s official public service website for complaints and feedback on the service delivery standards of select Ministries, Departments and Agencies (MDAs)”.
The PEBEC.Report Kiosks also known as (the Kiosk) which was launched on June 25, 2018 at a special PEBEC meeting after a 6-month preparation period was formally commissioned, the PEBEC.Report Kiosks (the Kiosk) at the international wing of the Muritala Mohammed Airport in Lagos on July 6, 2018
Oduwole added that “The app has piloted with nine of the PEBEC priority MDAs (PPM); Citizens and Business Department, Corporate Affairs Commission (CAC), Federal Airports Authority of Nigeria,(FAAN) National Agency for Food and Drugs Administration and Control (NAFDAC) Nigerian Civil Aviation Authority, Nigeria Customs Service (NCS) Nigerian Police Force, Nigerian Ports Authority (NPA) and Standards Organisation of Nigeria (SON)”.
Some of the importance of the app according to her are: it Makes it easy for anyone to resolve issues encountered when dealing with MDAs; Strengthens federal enforcement, service delivery and public protection efforts on a national level (through filing a complaint); Helps identify trends and tracks the issues that matter to Nigerian citizens.
Other features of the app included a feedback mechanism for MDAs, which have assigned administrators to handle complaints according to pre-agreed service level agreements (SLA).
The special assistant to the president said, “All administrators have been trained on how to handle complaints and feedback from the app within a 72-hour timeline. On June 27 2018, the Federal Executive Council also approved a directive on strict compliance by all MDAs to respond to complains within 72 hours.
“This web-based application is to foster transparency and efficiency in furtherance to the Executive Order 001 (EO1). Recall that the EO1 was signed on 18 May 2017 by Vice President, Professor Yemi Osinbajo (SAN), then Acting President to promote transparency and efficiency in the business environment. To foster a robust monitoring and evaluation process Monitoring and Evaluation (M&E), Executive Order (EO1) mandated all MDAs to submit monthly reports to the office of the Head of Service and SERVICOM.
“The Enabling Business Environment Secretariat tracks compliance of select MDAs with EO1 directives. On June 25 2018, a 12-month anniversary report, tracking the performance of PPMs, was presented at the special PEBEC meeting in the presence of private sector stakeholders,” it concluded.
